Terms of Use

The software platform is supplied by HQL Solutions Private Limited under the HQL Solutions brand (“HQL”, “we”, “us” or “our”). HQL provides technology and software services through this platform.

Business address: G1 Carlisle Court, Clover Village, Wanawadi, Pune 411040, Maharashtra, India.

Access to this software or hosting a case does not itself create a lawyer-client or regulated immigration-adviser relationship with HQL. Immigration, legal, consulting and professional services in a customer workflow are provided by the organization that gave you access and by its authorized professionals; software access does not confer professional authority.

By accessing or using the platform, you agree to these Terms and acknowledge the Privacy Notice and Software Licence & IP Terms. If you use the platform for an employer, agency, law firm, consultancy or other organization, you represent that you are authorized to use the platform on that organization’s behalf.

If you do not agree, you must not access or use the platform.

• Accounts are personal to the authorized user and may not be shared unless HQL expressly permits a shared-service account.
• You must provide accurate account information, maintain the confidentiality of credentials and promptly report suspected unauthorized access.
• Your organization is responsible for assigning appropriate roles, permissions and access to its users.
• HQL may suspend access where reasonably necessary to address a security risk, unlawful activity, non-payment, material breach, or an instruction from the subscribing organization.

The platform may be used only for the subscribing organization’s lawful internal business activities and for the functions made available to the applicable user role, including case administration, document handling, client communication, billing, appointments, task management and related professional workflows.

The platform is an administrative tool. Workflow stages, calculations, templates, checklists, reminders and system-generated information do not constitute legal or immigration advice and must be reviewed by the responsible professional where professional judgment is required.

You must not, and must not permit another person to:

• use the platform for unlawful, fraudulent, misleading, abusive or unauthorized purposes;
• access another user’s account, data or organization without authorization;
• circumvent role permissions, authentication, security controls, rate limits or technical restrictions;
• introduce malware, malicious code, destructive content or automated activity that materially interferes with the service;
• copy, resell, sublicense, rent, commercially host, white-label or distribute the platform except under a written agreement with HQL;
• reverse engineer, decompile, disassemble, derive source code from, scrape, replicate or create a competing product from protected elements of the platform, except to the limited extent a restriction cannot lawfully be enforced;
• remove or alter HQL copyright, ownership, attribution or proprietary notices;
• conduct unauthorized security probing or disclose confidential technical material, subject to mandatory legal rights and responsible vulnerability reporting;
• upload content you do not have the lawful right or authority to process.

As between HQL and the subscribing organization, the subscribing organization retains its rights in client files, case records, documents, correspondence and other information entered into the platform (“Customer Data”). HQL does not acquire ownership of Customer Data merely because it is stored or processed through the platform.

The subscribing organization is responsible for the lawfulness, accuracy, purpose and instructions relating to Customer Data, including obtaining any consent, notice, authorization or regulatory approval required for collection, use, disclosure, storage or international transfer.

HQL may process Customer Data only as needed to provide, secure, maintain and support the platform, as instructed by the subscribing organization, or as required by applicable law.

HQL and its licensors retain all rights, title and interest in the platform and its protectable elements, including source code, object code, software architecture, original interfaces, design systems, workflows, documentation, APIs, configuration logic, database structures and compilations to the extent protected by law, trade secrets, know-how, product names and HQL branding.

No ownership of HQL intellectual property transfers to a user or customer unless HQL signs a written assignment expressly identifying the rights being assigned. Payment for access, implementation, configuration, support or customization does not by itself transfer ownership of the underlying platform.

Third-party and open-source components remain subject to their respective licences. HQL does not claim ownership of third-party materials.

Non-public source code, architecture, security controls, product roadmaps, pricing, credentials, technical documentation and other information identified as confidential or that reasonably should be understood as confidential must be protected and used only for the permitted business relationship.

Customer Data will be treated as confidential information of the subscribing organization, subject to the Privacy Notice, applicable contractual terms and lawful disclosure requirements.

The platform may depend on third-party infrastructure, hosting, database, email, communications, authentication or other service providers. HQL may change providers subject to applicable processor-contract authorization, notice and objection requirements. The Subprocessor List identifies providers verified in the reviewed production configuration. Third-party services may have their own terms and may experience outages or changes outside HQL’s control.

HQL may update, improve, replace or discontinue non-material platform features and may perform maintenance. Where practicable, HQL will avoid unnecessary disruption. Features may evolve as laws, professional workflows, security requirements and customer needs change.

Unless a signed service-level agreement states otherwise, the platform is provided on an “as available” basis and no uninterrupted or error-free operation is guaranteed.

HQL will maintain reasonable technical and organizational safeguards appropriate to the nature of the platform and the information processed. No internet-connected system can be guaranteed completely secure.

Users and subscribing organizations must promptly notify HQL of suspected credential compromise, unauthorized access, data exposure or other security incidents relevant to the platform and must reasonably cooperate with investigation and remediation.

Personal information is handled as described in the Privacy Notice and applicable executed customer/data-processing agreements. The published DPA proposal is binding only if signed or expressly incorporated into the applicable customer agreement. Depending on the customer, user and service providers involved, information may be processed in more than one country. The subscribing organization remains responsible for regulatory filings, notices, consents and transfer authorizations that apply to its role as controller, data fiduciary or equivalent responsible organization.

Subscription, implementation, support and other software fees are governed by the applicable order form, proposal, invoice or signed agreement. Fees charged by an immigration agency, lawyer, consultant, government authority or third-party provider are separate from HQL software fees unless expressly stated otherwise.

Access may end when the applicable subscription or customer relationship ends. HQL may suspend or terminate access for material breach, misuse, security risk, legal requirement or non-payment, subject to any applicable signed agreement.

Upon termination, the user’s licence to use the platform ends. Customer Data return, export, retention and deletion will follow the applicable customer agreement, documented instructions, legal obligations and actual provider arrangements. The organization export is limited and excludes document/attachment binary files; complete return or deletion requires separate coordination. Case closure and cancellation are not complete erasure.

To the maximum extent permitted by applicable law, HQL disclaims implied warranties that are not expressly included in a signed agreement, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

HQL does not warrant an immigration outcome, legal result, government decision, processing time, professional conclusion, financial result or accuracy of information supplied by a customer or user.

To the maximum extent permitted by applicable law and unless a signed agreement provides otherwise, HQL will not be liable for indirect, incidental, special, exemplary, punitive or consequential loss, loss of profits, loss of opportunity, loss of goodwill, or loss arising from decisions made by a professional user based on Customer Data.

For direct claims arising solely from the software service, HQL’s aggregate contractual liability will not exceed the software fees paid to HQL by the subscribing organization for the affected service during the twelve months preceding the event giving rise to the claim. This limitation does not apply to liability that cannot lawfully be excluded or limited, including liability arising from fraud or other non-excludable obligations.

To the extent permitted by law, the subscribing organization is responsible for claims arising from its unlawful instructions, unlawful processing of Customer Data, professional services, infringement by materials it supplies, or use of the platform in material breach of these Terms. Any contractual indemnity obligations are subject to the applicable signed customer agreement.

Unless a signed agreement provides otherwise, these Terms are governed by the laws of India. Courts having jurisdiction in Pune, Maharashtra will have jurisdiction over disputes concerning these Terms, subject to mandatory law and any valid arbitration clause separately agreed by the parties. These Terms do not create an arbitration agreement.

HQL may update these Terms to reflect changes in law, security practices, platform functionality or commercial arrangements. Material changes will be communicated through the platform, login screen, email or another reasonable method. Continued use after an effective update constitutes acceptance where legally permitted.

Mandatory law and any mandatory transfer instrument prevail where required. A signed DPA governs its data-processing subject matter to the extent it expressly requires. The Privacy Notice describes handling and does not expand the licence to Customer Data.

If documents conflict, the following order applies unless the parties expressly agree otherwise: (1) a signed master/subscription agreement or order form; (2) a signed data-processing addendum; (3) the Software Licence & IP Terms; (4) these Terms of Use; and (5) published operational policies.

A Customer is the subscribing organization; an Authorized User is a person it permits to use the Service within assigned permissions. The Service is the hosted HQL Solutions CRM and its available functions. Documentation means the service instructions and explanatory materials HQL makes available. Customer Data is information or material submitted by or for the customer, including its client/case files.

Professional users must maintain the credentials and authority required for their activities. Authorization to use software is not authorization to practise immigration or law.

Nothing in these Terms excludes or limits rights, remedies or obligations that cannot lawfully be excluded, including mandatory privacy, data-protection and consumer rights. HQL remains responsible for its own non-transferable statutory duties.

Events outside a party’s reasonable control may affect availability. Their contractual consequences, mitigation obligations and any relief depend on applicable law and the signed agreement; this paragraph creates no automatic waiver of data-protection duties.

Questions about software ownership, licensing or these Terms may be directed to Prasad Bhange at admin@hqlsolutions.com. Postal correspondence may be sent to G1 Carlisle Court, Clover Village, Wanawadi, Pune 411040, Maharashtra, India.

Individual privacy requests concerning immigration files should normally be directed first to the organization that provided the user account. The public HQL contact also accepts requests concerning HQL’s own account, support and business-administration processing.